Ticket Number: HEA-NOC/20020827-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> EPA
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020827 07:00 UTC+1
Ticket Closed: Problem End: 20020827 10:09 UTC +1
EPA access circuit goes down.
Connectivity with EPA lost. Mail backed up by HEAnet.
20020827 08:00 mn Ask Eircom to do alarm check on EPA circuit, DS0864635.
20020827 08:10 mn Eircom assign ticket #1948.
20020827 09:20 gs EPA contacted and confirm its not an on site problem.
20020827 09:56 gs Eircom contacted, fault on the line in wexford, has been marked as urgent and Eircom will advise once an engineer has been dispatched.
20020827 10:09 gs Circuit returns without intervention from Eircom. Awaiting a possible RFO from Eircom.
Time to Fix:
3 hours 9 minutes.