Ticket Number: HEA-NOC/20020819-01 Ticket Status: OPEN/CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEAnet<==>NQAI
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: 20020819 10:49:50 UTC Problem Start: 20020819 08:30 UTC+1
Ticket Closed: 20020819 10:49:50 UTC Problem End: 20020819 11:41 UTC+1
NQAI was unreachable during the morning, due to an apparent problem
with their firewall.
All traffic to & from NQAI. A brief outage on their access circuit
was also seen at 11:39, probably due to a router reboot.
NQAI contacted us and followed up with their firewall support.
Contacted to investigate circuit outage, maintenance was occurring
on site and the problem seems to be resolved.
Time to Fix: