Ticket Number: HEA-NOC/20020807-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: Citywest <-> galway
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020807 13:35
Ticket Closed: Problem End:
Failure of backup link between Citywest and Galway POPs
No traffic affected as link is a backup
20020807 13:50 CMC Investigating cause and contacting Esat
20020807 14:10 CMC Esat issue ticket ID #14182248 and are investigating
20020807 14:50 CMC Esat contact to inform status of Alarm check
20020807 14:56 CMC Connectivity restored on circuit.
20020807 16:20 CMC Esat advise all additional checks are clear. Ticket will remain open for further monitoring. No additional outages expected.
Time to Fix: