Ticket Number: HEA-NOC/20020728-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet<==>EPA
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020728 11:24 UTC+1
Ticket Closed: Problem End: 20020728 12:03 UTC+1
Line from HEAnet to EPA, Wexford has gone down.
All traffic to and from EPA.
Reported fault to eircom, ticket #2093. EPA have signed SLA;
left message with out of hours contact and am awaiting callback.
20020728 12:00 davew
Eircom report that they can't access the Eircom node at the EPA's
site. They will assign it to a field technician for investigation
but intervention isn't likely before Monday morning.
20020728 12:30 davew
Connectivity back up at 12:05. Monitoring.
20020728 18:20 davew
Eircom report that there was a problem on a trunk between Wexford
and a node on EPA premises. Awaiting confirmation from customer
before closing ticket.
20020729 09:47 BN
EPA report power outage on their site yesterday. They aren't 100% certain of the timing, but this would appear to be the most likely cause of the outage.
Time to Fix: