Ticket Number: HEA-NOC/20020725-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEAnet <==> HRB
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020725 9:03 UTC +1
Ticket Closed: Problem End:
HRB line goes down.
All traffic to or from HRB
20020725 9:05 UTC +1 GS HRB could not be reached.
20020725 9:18 UTC +1 GS Ticket issued #1941.
20020725 9:28 UTC +1 GS Eircom report line clean.
20020725 10:00 UTC +1 GS HRB reached, they disconnected themselves as part of their relocation of offices.
20020726 12:30 UTC +1 GS HRB new line to new premises connected. No connectivity, refer back to Eircom.
20020726 15:50 UTC +1 GS Request full line test from Eircom reference number #2051.
20020726 16:30 UTC +1 GS Eircom maintance report line unprovisioned re #2051. Eircom provisioning start line testing.
20020726 16:30 Line testing reports that circuit is not not operational. Eircom to report back on 29/07 with further tests.
Time to Fix:
unknown Additional Notes:
HRB office relocation and line upgrade. Expected to completed their move by 29/7/02.
DSO 864321 new line number.