Ticket Number: HEA-NOC/20020719-01 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: Cork PoP
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020719 00:44 UTC+1
Ticket Closed: 20020723 10:45:57 UTC Problem End: 20020719 08:30 UTC+1
Power outage at Cork PoP.
Loss of connectivity for Cork site, UCC. Loss of half of trunk
capacity Cork-Dublin and Cork-Limerick.
20020719 07:15 mn Advise Cork PCP, who will go on site.
20020719 08:30 mn Cork PCP reports power failure in one cab. Power
restored, all systems up, UCC access checks OK, full trunk capacity
20020719 08:43 mn Power in cab lost again, UCC connectivity down,
trunk capacity out of Cork reduced to 155Mbps
20020719 9:20: wd Single phase lost on 3 phase PS. Replacement part required.
20020719 9:29: wd Part replaced. Phase restored - Power restored, all systems up, UCC access checks OK, full trunk capacity
restored. Fault light on Callisto redundant PSU.
PSU B on Callisto.hea.net has failed. Router is still working on PSU A and a replacement is being arranged with Juniper.
20020723 11:45 BN
PSU in Juniper M20 has been replaced. No alarms showing. Router now running with redundant PSU.
Time to Fix:
7 hours 46 minutes +