Ticket Number: HEA-NOC/20020721-01 Ticket Status: OPEN
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <=> CAnet
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: 20020721 09:52:14 UTC Problem Start: 20020720 21:03 UTC
Ticket Closed: Problem End: 20020720 23:33 UTC
Teleglobe line from HEAnet to CA*net down.
All traffic to and from CA*net.
20020721 10:30 UTC +1 BN
Contacted Teleglobe. Major power outage in NYC from 16:00 UTC until 23:30 UTC that affected a number of circuits. Some onsite power sources kept some circuits up for longer after outage began. This would appear to explain circuit outage. Teleglobe ticket no. is 246342. HEAnet did not receive a copy of this ticket. This issue will be followed up by HEAnet.
Time to Fix:
2 1/2 hours.