Ticket Number: HEA-NOC/20020713-01 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEAnet <==> NCIRL
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020713 19:52 UTC+1
Ticket Closed: 20020715 11:41:15 UTC Problem End:
Loss of connectivity between HEAnet and NCIRL from 19:52-21:20 on 13/7/02.
All traffic to and from NCIRL
21:30 Contact Eircom for alarm check. Eircom issue ticket no. 1044 and confirm alarms present for that time period at NCIRL and suggest possible power outage. Alarms are now clear but both Eircom and HEAnet will leave tickets open for monitoring.
20020715 9:20 AH Contact NCIRL who confirm a power outage and report that they are working on their firewall in the aftermath, so traffic may still be affected.
20020715 1240 CW ncirl report all systems are no fully operational
Time to Fix: