Ticket Number: HEA-NOC/20020529-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: Citywest <==> Galway Pop
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020504 1656 UTC+1
Ticket Closed: Problem End:
Backup Galway Citywest Circuit is down
No Traffic was affected as circuit is a backup
20020529 1550 CW Esat assign Ticket ID #15451571
20020531 0940 CW Esat report circuit as up, Galway endpoint clarified and issue set to Radio group for check of link in galway
20020531 1035 CW Radio group report link down, regional engineer to go onsite this afternoon and reset end point. If this fails to clear fault radio group will go on site on tuesday to perform hardware swap.
20020601 2205 CW no updates from esat but circuit had been up since reset. However circuit transitioned several times during today. Will log new faults withn esat at earliest oppourtunity
20020602 1138 CW rang esat, radio engineers scheduled to go onsite on tuesday to investigate.
20020604 1243 CW Esat radio engineer reports power output increased on ESB end of link. This should stabilise the link.
Esat will be scheduling some maintaince on tis link inthe near future but a seperate ticket will be opened for that.
20020604 1642 CW circuit still unstable, esat radio engineer is going to place link under test, schedule to be arranged
Time to Fix:
Ticket being left open 24 hours for monitoring