Ticket Number: HEA-NOC/20020614-01 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEAnet <==> NCAD
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020614 14:25:07 UTC+1
Ticket Closed: 20020621 11:38:58 UTC Problem End: 20020615 13:10 UTC+1
Transistions on NCAD access circuit - circuit is currently down.
Traffic to and from NCAD. Mail for NCAD is held at Kerna.
20020614 14:40 Confirm with NCAD that there are no local problems. Report to Eircom who issue ticket 930.
20020614 15:40 Contact Eircom for an update. They report that they are unable to loop the NCAD end of the circuit and have dispatched and engineer to the exchange to investigate further.
20020614 17:10 Contact Eircom for an update. They report that they are still awaiting dispatch of an engineer to the exchange. Frequent transitions continue to occur.
20020615 10:10 mn Eircom could find no faults at their End A exchange,
and are investigating towards NCAD end.
20020615 14:40 mn Line comes up at 13:10, still stable. Eircom report
on site cisit to NCAD and assert that fault lies in campus-side circuit.
20020617 NCAD confirm they are aware of Eircom's diagnosis. No further errors on circuit.
Time to Fix:
22 hours 45 minutes