Ticket Number: HEA-NOC/20020307-01 Ticket Status: UPDATE
Ticket Type: Scheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> TEAGASC
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020307 09:01 UTC
Ticket Closed: Problem End:
Leased Line upgrade of Teagasc Access Circuit from 384Kb to 1024Kb
Improved access capacity to and from Teagasc
20020307 09:05 UTC CMC upgrade begins
20020307 09:06 UTC CMC Interface comes up. Eircom confirm upgrade
complete. HEAnet will monitor for 24 hours.
20020307 10:49 UTC CMC Interface experienced brief outage and is showing carrier transitions, contact Teagasc to investigate
20020309 11:20 mn Line goes down (new ID is DS0863056). Report to
Eircom at 11:30, ticket 738 assigned.
20020311 09:10 mn Teagasc confirm no faults their end on Sat.
20020311 13:00 mn Eircom say circuit is still not in service/handed
over. Clear counters at HEAnet end and continue to monitor.
20020309 11:55 mn Line comes up, connectivity restored.
20020312 12:20 mn Further short-duration transitions seen on new
line overnight, inform Eircom.
20020314 11:00 mn Eircom working on faults, and have assigned new ticket, #1190. Brief transitions still occurring, last one at
13:36 on 13th March.
20020314 12:00 UTC MR Eircom confirmed engineers testing circuit. Circuit disconnected for 10 minutes from 11:40. Engineer reporting no problem visible at his end. Eircom testing has finished, ticket will be kept open for monitoring.
20020520 0845 CW, hit on line at 20020519 0537, request alarm check tickit 1885
20020520 1035 CW, alarm check clear, We may take circuit for testing
20020619 10:29 UTC+1 SY NOCOL unable to ping teagasc no line transitions logged on router returned full health at 11:49 will continue to monitor
Time to Fix:
1 minute + unknown