Ticket Number: HEA-NOC/20020616-01 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line:
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020616 10:15 UTC+1
Ticket Closed: 20020617 14:32:36 UTC Problem End: 20020616 17:26 UTC+1
UCC IP connectivity down.
All traffic with UCC, including mail.
20020616 10:30 mn Check link layer - OK. Leave msg with UCC.
20020616 17:00 mn Liam C going on site at UCC.
20020616 17:26 mn UCC router power cycled, IP connectivity up.
Ticket stays open for monitoring.
Time to Fix:
7 hours 11 minutes