Ticket Number: HEA-NOC/20020521-01 Ticket Status: CLOSE
Ticket Type: Scheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: Dublin pop
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020522 0800
Ticket Closed: 20020604 07:45:24 UTC Problem End: 20020529 0830
config change and insertion of new 8 port x21 card to andel.hea.net
mail will be backed up offsite during the outage
20020522 0830 CW insertion of card caused reboot, router kept rebooting, card removed and serive restored.
20020523 1300 CW Lancomms recommend attempted insertion again during next maintence window.
20020528 1849 CW confirming that card install will be attempted during the at risk window on 20020529 0800-1000
20020529 0846 CW Card inserted, no impact on customer traffic
20020604 0845 CW Closing ticket, router stable
Time to Fix:
20 minute window, no impact is expected but a reboot may be necessary