Ticket Number: HEA-NOC/20020531-01 Ticket Status: UPDATE
Ticket Type: Scheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HETAC-HEAnet
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020531 11:05 UTC+1
Ticket Closed: Problem End:
Implementation of a 512k ESAT circuit (WLHE001) between HETAC and HEANET .
Circuit is currently under test.
There will be no impact upon the existing HETAC to ITNET circuit.
20020605 08:30 Circuit will be put into production. Tests have shown no errors. ITnet circuit will remain as temporary backup.
20020605 08:50 Circuit is now in production and carrying HETAC traffic. Ticket will be left open for monitoring. MRTG is available
20020606 15:30 Circuit lost connectivity twice. CMD contact Hetac to investigate, Hetac report cause as admin intervention to rearrange physical layout of equipment.
Time to Fix:
5 minutes Additional Notes:
Changes should not be service affecting. Will take place within the
regular maintenence window.