Ticket Number: HEA-NOC /20020430-02 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> StarTap
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020430 19:24
Ticket Closed: Problem End: 20020430 19:29
Loss of StarTap ATM link
Connectivity to StarTap network.
Traffic rerouted via other routes.
200204030 19:43 UTC+1 CW emailed startap noc
200204030 19:55 UTC+1 StarTap Ticket ID 390:5 Startap saw another Circuit fail at the same time. They suspect ATM switch reset and are investigating.
20020502 09:00 UTC+1 CW Startap report that AADS (SBC) report the line clear of faults but they will continue to monitor. case# 1006580
20020502 09:28 UTC+1 CW Teleglobe Ticket 236195 opened. requesting RFO
20020502 11:34 UTC+1 CW Teleglobe inform us OC3 failure in Chicago as RFO, Teleglobe ticket left open for 24hrs
Time to Fix: