Ticket Number: HEA-NOC/20020510-01 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEAnet <==> CAO
Ticket Owner: [log in to unmask] Problem Fixer: ESB
Ticket Opened: Problem Start: 20020510 14:05:00 UTC+1
Ticket Closed: 20020516 08:21:06 UTC Problem End: 20020510 14:58 UTC+1
Loss of connectivty to CAO.
All traffic to and from the CAO. MX backup is at DCU.
AH 20020510 14:05 Line goes down. Report fault to Eircom who issue ticket number 901 and report that they will need to dispatch an engineer onsite.
AH 20020510 14:38 Contact made with CAO who report a power outage in Galway affecting their building.
AH 20020510 14:58:20 Connectivity returns. We will continue to monitor.
AH 20020516 Circuit stable.
Time to Fix: