Ticket Number: HEA-NOC/20020515-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: Limerick POP
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020515 09:01 UTC+1
Ticket Closed: Problem End: 20020515 09:52 UTC+1
Failure of Limerick core router during installation of
Customers connected to Limerick PoP - UL and Tipperary Institute.
Working with Limerick PoP contacts to restore service.
20020515 11:00 davew
Router lost parts of its config, resulting in loss of service.
Service restored on one STM-1 at 09:52, on second STM-1 at 10:04.
LAN Comms recommend IOS upgrade, to be scheduled separately.
Ticket remains open for monitoring.
Time to Fix: