Ticket Number: HEA-NOC/20020514-03 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEAnet - ITNet
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: 20020514 19:28:08 UTC Problem Start: 20020514 20:03
Ticket Closed: 20020515 09:35 Problem End: 20020514 20:45
Connection between HEAnet and ITnet lost
All traffic between ITnet and HEAnet
20020514 20:03 Connection between HEAnet and ITnet lost.
20020514 20:25 AB calls Eircom to report fault. Ticket No. 1418 assigned
20020514 20:25 AB calls ITnet and leaves message to note fault.
20020515 09:35 MMC Outage was caused by failure of Air Conditioning at
Time to Fix: