Ticket Number: HEA-NOC/20020510-01 Ticket Status: OPEN
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEAnet <==> CAO
Ticket Owner: [log in to unmask] Problem Fixer: Eircom
Ticket Opened: 20020510 13:20:41 UTC Problem Start: 20020510 14:05:00
Ticket Closed: Problem End:
Loss of connectivty to CAO.
All traffic to and from the CAO. MX backup is at DCU.
AH 20020510 14:05 Line goes down. Report fault to Eircom who issue ticket number 901 and report that they will need to dispatch an engineer onsite.
Time to Fix: