Ticket Number: HEA-NOC/20020508-01 Ticket Status: UPDATE
Ticket Type: Scheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: Géant Dub-Lon
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020508 04:55 UTC+1
Ticket Closed: Problem End: 20020508 08:12 UTC+1
STM-1 between Géant nodes in Dublin and London goes down.
HEAnet-Géant traffic reroutes via Frankfurt. Resilience lost.
20020508 07:15 mn Call Géant NOC and confirm fault on line.
20020508 07:20 mn Report fault to Global Crossing. Ticket #448652 issued.
20020508 07:30 mn GC report faults on circuits between White Sands and London.
20020508 09:12 mn Circuit comes up, routing adjacency re-established.
20020508 10:50 mn GC report failure on STM-16 bearer, SDH resilience not available as no protection group had been set for circuit. STM-16 fault repaired and circuit now in ring protection group. Ticket remains open for monitoring.
Time to Fix:
3 hours 17 minutes