Ticket Number: HEA-NOC /20020503-03 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> NUI
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020503 1235
Ticket Closed: Problem End: 20020503 1456
Line down, Eircom circuit (DS0831547)
All traffic between NUI and HEAnet
Mail is being backed up by HEAnet
20020503 1245 CW NUI report no activity on site which may be causing the problem (they are painting exterior of building)
20020503 1251 CW Reset interface counters and Reporting to eircom ticket: 300
20020503 14:30 mn Eircom say they have a network fault between
Adelaide and Merrion exchanges.
20020503 1455 CW Eircom have no estimated time to retoration of circuit, they inform us that the fault is at the Adelaide exchange.
20020503 1610 CW Eircom transmisson strip card faulty, has been replaced. Eircom have closed thier ticket.
Time to Fix:
Unknown. Additional Notes:
Leaving open for monitoring