Ticket Number: HEA-NOC/20020501-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: ATM Client Access
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020501 11:32 UTC+1
Ticket Closed: Problem End:
The ATM access router (uther.hea.net) not routing
Due to possible fault on GE card
Traffic to and from Dublin ATM access customers: ucd, tcd, dias, dcu, dit, hea, itnet, nuim. Backbone link to Citywest.
20020501 11:35 UTC+1 investigate cause and switch clients to backup router (Teleute.hea.net)
20020501 11:55 UTC+1 Clients are now routing through teleute, access
20020501 12:25 WD Fault tracked to card on core router Miranda, isolating ATM access router Uther. Contacted Lancomms to report fault. ATM client access re-routes via alternative router at reduced capacity. Backbone link to Citywest re-routes via Galway.
Time to Fix: