Ticket Number: HEA-NOC /20020503-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> Dublin PRI
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020430 2215 UTC+1
Ticket Closed: Problem End:
Engaged tones on line, line also dropping calls
20020503 0930 UTC+1 CW report circuit to Eircom Ticket: 5070716 request alarm check
20020503 1039 UTC+1 CW Eircom report no faults, however since it is served via SDH the engineer is going check with transmisson dept
before putting an engineer on site.
20020503 1530 CW Eircom SDH report no alarms.
20020503 1554 CW will not be able to release circuit to eirocm for testing until next week.
20020515 1230 CW could be a software issue, awaiting upgrade of IOS to confirm
20020524 1025 CW Software upgrade will be carried out during maintence window on 20020529 0830
20020528 1850 CW New IOS has been uploaded and boot order configured, router will be power cycled at 20020529 0830
20020529 0845 CW router reloaded with new IOS image.
Time to Fix: