Ticket Number: HEA-NOC/20020423-02 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> UCG
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020419 01:12
Ticket Closed: Problem End:
Path-level bit errors occurred: Apr 19 01:12:23 UTC+1: %SONET-4-ALARM: POS0/0: B3 BER exceeds threshold, TC alarm declared
Backbone circuit only, Eircom STM-1 to Galway (DPL560034)
20020423 14:55: WD contacts Eircom, logs call (ticket No: 2030) request report on errors.
20020424 10:20: wd EIRCOM (Martin Bold) call and report no errors. They have passed matter to different Engineer & will report back.
20020426 17:00: WD contacts EIRCOM (Martin Bold) - request report - asked to call Lindsey Holmes
20020426 17:37: WD contacts EIRCOM (Lindsey Holmes) - requests reports for fault be emailed (monday)
Time to Fix: