Ticket Number: HEA-NOC/20020426-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: GEANT PoP to GEANT
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020426 15:37
Ticket Closed: Problem End:
GEANT NOC inform that circuit to the Dublin Geant PoP is down.
None: Geant traffic between HEAnet and Franfurt will flow over backup circuit to London.
20020426 16:10 AB Contacts Global crossing to report fault on line. GX assign ticket 442972.
20020426 16:25 GX Engineer calls to confirm that circuit is down. AB confirms interface is down. AB reports to GX that Geant NOC have visibility of Frankfurt end.
20020426 16:49:14 Geant report the following.
In fact there was a faulty card on Global Crossing equipment. It's now resolved and the circuit working fine.
Interface Pos 4/0/0 is now up.
Time to Fix:
Global crossing NOC number is : +1 406-655-1821