Ticket Number: HEA-NOC/20020425-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEAnet <==> NCIR
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020425 09:33
Ticket Closed: Problem End:
Brief loss of connection between HEAnet and NCIR
20020426 12:12 Circuit goes down again.
All traffic between HEAnet and NCIR
09:32 Loss of connectivity between HEAnet and NCI.
09:33 Route between sites returns.
09:45 AB contacts NCI. No reported problems on site.
09:55 AB contacts Eicom and requests alarm check on line. Ticket 2212 issued by Eircom.
10:41 Eircom report no errors on line. Ticket 2212 closed by Eircom.
20020426 12:12 Loss of connectivity between HEAnet and NCI.
20020426 12:18 AB contacts NCI to report loss of circuit. AB leaves voicemail outlining problem.
20020426 12:22 AB contacts Eircom requesting alarm check. Ticket 2359 opened.
Time to Fix: