Ticket Number: HEA-NOC/20020402-01 Ticket Status: CLOSE
Ticket Type: Scheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> DCU
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 03042002 UTC+1 0800
Ticket Closed: 20020405 16:08:56 UTC Problem End: 03042002 UTC+1 1000
Upgrade DCU access PVC (main and backup) from 20Mbs to 40Mbs
Upgrade involves configuration changes by Eircom and at each end of Circuit. Any outages should be minimal and no longer than a minute.
20020403 08:37 UTC+1 Eircom upgraded policing values successfully.
20020403 08:57 to 08:58 UTC+1 Backup PVC to DCU upgraded to 40 Mbps
20020403 09:02 to 09:13 UTC+1 Primary PVC to DCU upgraded to 40 Mbps
20020405 17:05 UTC+1 CW Closing ticket as line is free of errors
Time to Fix:
Window of 2 hours. Total changes should take 5 minutes. Additional Notes:
Ticket left open for monitoring purposes