Ticket Number: HEA-NOC/20020119-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line:
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 200020119 8:58
Ticket Closed: Problem End:
20020119 8:58 NUIM and NUIMBAK connection lost.
All traffic to and from NUI Maynooth
20020119 9:57 AB : Check internal procdures. All normal
20020119 10:15 AB : Leaves voicemail on IT services answer phone. Also leave voicemail on Maynooth GSM, requesting details of possible outage.
20020119 10:30 : Cheack ESAT ATM circuit. Ticket No. 53655 opened with Martin.
200020119 11:20 : Liam in Maynooth confirms there are no apparent problems on site. AB contacts Esat to escalate ticket procedure.
Time to Fix: