Ticket Number: HEA-NOC/20011223-01 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: Teleglobe
Ticket Owner: [log in to unmask] Problem Fixer: Teleglobe
Ticket Opened: Problem Start: 20011223 21:22:00 UTC
Ticket Closed: 20020103 13:18:05 UTC Problem End: 20020103 13:18:00 UTC
Connection to Teleglobe NY lost between 21:22 and 21:27 UTC.
Available bandwidth reduced.
Traffic rerouted through backup connections
20011223 21:45 Teleglobe report that /gin-nyy-core1 down.Observaton ticket 218477 has been opened and Teleglobe IPNOC are currently investigating further.
Awaiting further details of outage.
20020103 13:05 AB. Teleglobe determine that router configuration error was cause of outage.
Time to Fix:
5 mins. Additional Notes:
Ticket remains open for further observation of line.
Circuit has remained stable for 11 days. Ticket closed.