Ticket Number: HEA-NOC/20020108-02 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> NCI
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20020107 19:45 UTC
Ticket Closed: Problem End: 20020107 20:53 UTC
Multiple transitions on NCI access circuit (DSO850980), with circuit effectively down from 19:45 to 20:53
Access to/from NCI unavailable, mail backed up at kerna.ie
20020108 07:50 mn Report fault to Eircom. Ticket #559 assigned, alarm checks requested for period of fault.
20020108 08:50 mn Eircom report network fault from 19:25 to 20:42, now fixed. Ticket open for monitoring.
Time to Fix:
1 hour 8 minutes Additional Notes:
See also ticket 20020108-001