Ticket Number: HEA-NOC/20011001-03 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEAnet <==> Tipperary Institute
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20011001 12:07:00 UTC+1
Ticket Closed: Problem End:
Loss of connectivity to Tipperary Institute.
Traffic to and from Tipperary Institute.
MX backup for tippinst.ie and trbdi.ie is at UL.
AH 12:10:00 Contact Tipperary Institute. Waiting for response to confirm the problem is not a local issue.
AH 12:45 Tipperary Institute report all their equipment is functioning. Report fault to Eircom who issue ticket #114.
AH 13:44 Request update from Eircom who report that the ticket has been assigned to an engineer.
AH 14:50 Request update from Eircom who report that they have discovered a problem with a node in Thurles.
AH 15:50 Request update from Eircom who do not yet have a time to fix.
AH 16:40 Request update from Eircom who report that the problem is software related, but that they do not have an estimated time to fix.
AH 17:40 No update available from Eircom yet.
Time to Fix: