Ticket Number: HEA-NOC/20011006-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEanet<==>IT-Tallaght
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20011006 06:05 UTC+1
Ticket Closed: Problem End:
20011006 ITnet circuit AVC 500064/ATM 502420 55Mbit circuit down and IT-Tallaght backup circuit also down
All traffic to and from IT-net to HEAnet
20011006 08:30 Reported fault to Eircom fault reference number 697
20011006 08:45 Rang Martin McCarrick and Lancomms John Gannon will talk to Martin and report back.
20011006 09:25 John Gannon reports that Eircomm have no errors on both the main circuit and backup circuit and it looks like a problem in IT Tallaght Martin is coming back to Dublin if he can't get anyone else will goto IT-Tallaght to check on the status of the router there and report back.
20011006 17:40 Contact Eircom's ATM NOC and ask them to check
circuit and relevant bearer STM-1s. They see a problem on the
STM-1 from Beggar's Bush exchange to HEAnet's Dublin PoP at
Brooklawn House. They said they would investigate and report.
Time to Fix: