Ticket Number: HEA-NOC/20000923-01 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> RIA
Ticket Owner: Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20000923 10:54
Ticket Closed: 20000926 07:57:37 UTC Problem End: 20000925 12:50
RIA access line (DS 0812397) down.
All traffic to and from RIA.
20000923 12:00 Unable to contact RIA. Report line down to Eircom, ticket
20000923 13:39 Line goes up, traffic with RIA resumes.
20000925 12:34 Further transitions over 16 minutes, probably due to Eircom testing.
20000926 08:50 Eircom report an exchange fault as the cause of the
problem and that this has been rectified.
Time to Fix:
3 hours 1 minute.