Ticket Number: HEA-NOC/20000923-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> RIA
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20000923 10:54
Ticket Closed: Problem End: 20000923 13:39
RIA access line (DS 0812397) down.
All traffic to and from RIA.
20000923 12:00 Unable to contact RIA. Report line down to Eircom, ticket
20000923 13:39 Line goes up, traffic with RIA resumes.
Time to Fix:
2 hours 45 minutes.