Ticket Number: HEA-NOC/20000908-02 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEAnet <==> RCSI
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20000908 17:37:00 UTC+1
Ticket Closed: 20000911 10:00:39 UTC Problem End: 20000811 11:01:00 UTC+1
RCSI reported critical on NOCOL, line protocol is down on the router.
Traffic to and from RCSI
Reported to Esat, call ref. 17453782
Esat report that alarms suggest the NTU at RCSI is not plugged in/does not have power.
20000910 09:16 RCSI line comes up, routing re-establishes.
20000911 11:02 RCSI report the outage was a result of maintenance work being carried out in their server room.
Time to Fix: