Ticket Number: HEA-NOC/20000421-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> UCC
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 20000421 09:15 UTC +1
Ticket Closed: Problem End:
UCC 2Mbps access circuit (DPL 216009) down.
All traffic with UCC. Mail to ucc.ie backing up at UCD.
20000421 12:40 Report fault to Eircom (Colm takes call); ticket #1701
20000421 13:35 UCC router powers on, line comes up, routing and connectivity restored.
Time to Fix: