Ticket Number: HEA-NOC/20000229-01 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> UCC
Ticket Owner: [log in to unmask] Problem Fixer: Eircom
Ticket Opened: Problem Start: 20000224 23:57 UTC
Ticket Closed: 20000330 13:46:38 UTC Problem End: 20000227 23:58 UTC
Over the past number of days, our monitoring tools have indicated
that at 23:57 UTC, the connection between HEAnet and UCC has been lost
for exactly one minute before restoring itself automatically at 23:58
All traffic between HEAnet and UCC during this time period.
Contacted Henry O' Keeffe at UCC to inform him of the problem and then
reported the problem to Eircom. They issued ticket reference no.2677.
20000229 16:20 UTC
Eircom have reported that they will be unable to investigate this
problem today as they cannot get in contact with the relevant people.
However, they hope to do so tomorrow and will contact us accordingly.
20000330 14:40 UTC
This problem has been rectified and the ticket is now closed.
Time to Fix:
72hrs. 01 mins.