Ticket Number: HEA-NOC/19990407-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> MCI
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 19990402 19:00 UTC+1
Ticket Closed: Problem End:
We are experiencing problems on one of our 3 lines to the US (E1-3).
Suboptimal performance to the US: down to 4Mb at the moment.
Further problems arose, C&W test this morning (9/4) was inconclusive.
C&W have scheduled another test tonight at 23:00 UTC+1.
C&W/TE testing complete. Line appears to ok but will be monitored
for 24 hours.
TE were contacted and will test their end of the line today (7/4).
C&W have been informed and said the line will be tested tonight after
12th April 11:50 Take E1-3 offline as framing errors are effecting
logical 6Mbps circuit; inform TE and C&W
19990413 12:30 UTC+1 davew
Telecom tested overnight with C+W, and found no errors at all. As
soon as we placed the circuit back in operation, the number of
errors recorded at the router went through the roof. Notified James
in T.E. immediately. He's following up with C+W (who are contating
their internet group) and his supervisors. Expect another update soon.
19990413 17:00 UTC+1 davew
T.E. and C+W have tracked down a problem in Crystal Lake and are
working on it. As far as we know, previous tests on their part
weren't fully end-to-end and so didn't uncover this problem.
Time to Fix:
Not yet known.
C&W have issued a ticket #613. TE have issued ticket #410.